Terms and conditions of SJK Boiler Solutions Ltd
- For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean SJK Boiler Solutions Ltd
(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
(c) “The Operative or Engineer” shall mean the representative appointed by the Company
- The Company reserves the right to refuse or decline work at its own discretion. The Company reserves the right to refuse to
carry on with works already started at its own discretion without any financial implications. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the
designated operative of Company at its absolute discretion.
- Agressive or abusive behaviour. We understand that people can become angry when they feel that matters about which they
feel strongly about are not being dealt with as they wish. If that anger escalates into aggression towards our staff, we consider that unacceptable. Any aggression or abuse directed towards our staff
will not be tolerated. If this happens the company or company operative will leave where they are working immediately whether the job is completed or not.
- HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company & the
amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. The
Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. All time on site will be chargeable, travel time is to be discussed.
If the company is booked for an appointment and a cancellation is made less than 24 hours before the appointment or the company arrives to your premises and no one is present or we are unable
to carry out the work then a fee of £30+vat will be charged for lost time. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero
- FIXED PRICE WORK shall be given as a firm cost; all costs are plus VAT at the prevailing rate.
- Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should
not exceed the actual time taken by more than 20% but may be revised in the following circumstances:—
(i) if after submission of the estimate the Customer instructs the Company (whether verbally or in writing) to carry out additional works not referred to in the estimate.
(ii) if after submission of the estimate there is an increase in the price of materials.
(iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared . (iv) if after submission of the
estimate it is discovered that there was a manifest error when the estimate was prepared.
- The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as
hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which
manifest errors occur.
- Material Collection.
Collection of non-stock items is chargeable but:
(a) Time must be kept to a minimum & reasonable.
(b) If the collection time is likely to exceed 90 minutes the customer must be additionally informed of the circumstances.
(c) Only one engineer is allowed to leave the job to collect parts.
- Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which remains unpaid after 14
days shall carry interest at the rate of 4% over the base rate per annum until payment in full is received by the Company, also if the invoice(s) remain unpaid after 14 days an admin charge of
£40+vat will be charged for debts up to £999.99 and an admin charge of £70+vat will be charged for debts from £1,000 to £9,999.99 to cover additional admin time spent chasing the debts. If invoices
still remain unpaid after 30 days we will instruct a recovery agent to recover the debt and all fees the company has to pay for this will be added to the debt and will be charged to the customer
- Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use
its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on
site of the operative/engineer or for the late or non-delivery of materials.
- The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when
initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) &
receiving a written estimate) the name of the third party appears on the written estimate.
- If the Customer cancels their instructions prior to any work being carried out or materials supplied, then the Customer shall be
liable for any related expenditure.
- If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer
shall give notice in writing within 12 Months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial
works if appropriate. The Customer accepts that if they fail to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
- The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the
manufacturer’s warranty in force. If equiptment we have installed has a parts only warranty/gaurantee and the issue has not been caused by faulty workmanship then labour will be charged at our
standard hourly rate to replace parts supplied by the manufacturer. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence or alteration by another company
(b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability for materials supplied by the Customer or by
another company & will accept no liability for any consequential damage or fault.
- The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not
guarantee blockages in central heating systems caused by poor water quality in the heating system or particles that have entered parts after being installed.
The company does not accept any responsibilty for leaks or heating systems dropping pressure on existing pipework not installed by the company after pressurisation of gravity systems or
powerflushing. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the
operative/engineer. While all necessary steps are taken to remove air from heating and hot and cold pipework where they have been drained to adjust pipework if airlocks do develop the remedial work
will be charged at the companys standard hourly rate
- Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any
non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a
guarantee where the customer has been notified by the operative either verbally or in writing. The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or
Gas Warning Notice issued.
- Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty
is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.
- Engineers operate under their own Gas Safe Registration & as such are solely responsible for any Gas related work.
- These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except
by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used
by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive
the application of any such terms & conditions.
- Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company
until payment in full for such goods has been made by the Customer to the Company.
Until such time as title in the such goods has passed to the Customer:
(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or
any part thereof is installed, stored or kept, or is reasonably believed so to be.
(iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring ownership or otherwise disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall
insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
- The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such
delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.
- The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing
damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive
jurisdiction of the English law.
- By instructing the Company to carry out any works or acceptance of any quote or estimate be it verbally or written, is your
consent to be bound by these conditions.